SAMUEL KEFAS IDI

Versatile Professional | Cyber Security & HSE Specialist

Ikeja, NG.

About

Highly versatile professional with over 5 years of cross-industry experience in cyber security, HSE, gas operations, and customer service, complemented by a B.Eng in Water Resources and Environmental Engineering. Expertly combines technical monitoring, project coordination, and strategic communication to drive operational excellence and improve safety standards. Certified in Project Management, HSE, and Cyber Security Fundamentals, poised to deliver impactful results in dynamic environments.

Work

SBTS Group/Kallmania

|

TECHNICAL CALL CENTER AGENT/SOC ANALYST

Abuja, FCT, Nigeria

→

Summary

Currently serving as a Technical Call Center Agent and SOC Analyst, supporting call center operations and maintaining network infrastructures while enhancing social media engagement.

Highlights

Spearheaded social media engagement strategies, achieving a 20% growth in online presence and enhancing customer interaction.

Provided critical support for call center operations, resolving complex customer inquiries and optimizing service delivery.

Managed and maintained robust network infrastructures, promptly troubleshooting issues to ensure uninterrupted system performance and data integrity.

Utilized SOC analyst principles to monitor security events, contributing to the proactive identification and mitigation of potential cyber threats.

China Clean Energy Technology Company

|

GAS FACILITY OFFICER

Sagamu, Ogun State, Nigeria

→

Summary

Monitored plant equipment performance and implemented HSE policies to minimize downtime and ensure a safe working environment.

Highlights

Minimized plant shutdowns due to failure by 90% through proactive monitoring of equipment performance and rapid troubleshooting of critical issues.

Ensured adherence to stringent Health, Safety, and Environment (HSE) policies, fostering a secure and compliant operational environment.

Conducted regular inspections and implemented preventive maintenance schedules, significantly improving operational efficiency and safety protocols.

China Communication Construction Company (CCCC) – Kano-Maradi Railway Project

|

HSE OFFICER

Kano, Kano State, Nigeria

→

Summary

Conducted risk assessments, safety audits, and incident investigations to reduce accident rates and enhance emergency response across project zones.

Highlights

Reduced project accident rates by 30% through comprehensive risk assessments, safety audits, and targeted site inspections.

Led the investigation of incidents, producing detailed reports and ensuring the rigorous enforcement of corrective and preventive actions.

Orchestrated and successfully led emergency response drills across multiple project sites, enhancing preparedness and team coordination.

Developed and implemented robust safety protocols, contributing to a culture of workplace safety and regulatory compliance.

Activationplus Ltd

|

SALES OFFICER

Kano, Kano State, Nigeria

→

Summary

Executed customer profiling and market activation campaigns to significantly improve sales performance for Activationplus Ltd.

Highlights

Drove a 15% improvement in sales performance by developing and executing targeted market activation campaigns.

Conducted in-depth customer profiling to identify key market segments and tailor sales strategies for maximum impact.

Managed customer relationships and sales pipelines, consistently exceeding targets and contributing to revenue growth.

Education

Ahmadu Bello University, Zaria

Zaria, Kaduna State, Nigeria
→
Bachelor of Engineering (B.Eng) Water Resources and Environmental Engineering Grade: 3.43/5.0

Army Cantonment Senior Secondary School, Ikeja

Ikeja, Lagos State, Nigeria
→
Senior Secondary School Certificate (WAEC) Secondary Education

Central Primary School, Ikeja

Ikeja, Lagos State, Nigeria
→
First School Leaving Certificate Primary Education

Languages

English

Certificates

HSE Level 1-3 Certification

Professional Body

Project Management Certification

Professional Body

Customer Service and Relationship Management

Professional Body

Logistics and Supply Chain Management

Professional Body

Cisco Networking Devices and Configuration

Professional Body

Cyber Security Fundamentals

Professional Body

Skills

Project Coordination & Stakeholder Engagement

Project Planning, Task Management, Cross-functional Collaboration, Reporting, Communication.

Cybersecurity

SOC Analysis, Network Security, Threat Detection, Incident Response, Security Fundamentals.

Health, Safety, and Environment (HSE) Compliance

Safety Audits, Risk Assessment, Environmental Regulations, Emergency Response, Policy Implementation.

Gas Operations & Technical Monitoring

Plant Operations, Equipment Performance, Troubleshooting, Maintenance, Process Optimization.

Report Writing and Communication

Technical Documentation, Business Communication, Presentation Skills, Data Reporting, Analysis.

Microsoft Office Suite

Word, Excel, PowerPoint, Data Analysis, Document Creation, Presentation Design, Spreadsheet Management.

Digital Communication Tools

Email, Social Media, Google Workspace, Social Media Management, Digital Collaboration, Content Management.

Customer Service & Relationship Management

Customer Support, Client Relations, Stakeholder Engagement, Communication, Conflict Resolution.

References

ASP. Idi Samuel Achigak

23 PMF, Nigerian Police Force, +2348081763762

Rev. Dr. Hargreaves Akson

Director Bingham Uni Teaching Hospital, +2348038062771